Closing the sale is all about showing the prospect that they’re making the right choice – and there are proven practices & techniques that can help you do just that.
If you or any of your reps are struggling to close, you should try to identify and address the root cause. So, let’s start by looking at a few common mistakes that prevent salespeople from winning new business.
Getting through to potential customers can be challenging – especially when you’re going in cold.
Whether your outbound strategy revolves around cold calling, cold emailing, social media outreach, or all of the above, there are several best practices you can use to up your win rate.
We’ve all heard that outbound sales are a numbers game. Well, these best practices make it possible to stack the odds in your favor.
Success begins with strategy. So, before you start dialing or hit send on your next cold email campaign, consider exactly what you’re trying to achieve.
Define any specific goals or KPIs you want to measure. Whether your main objective is to book X demos or bring in X$ in sales, your outbound sales goals should be measurable, attainable, and relevant.
Of course, your original strategy doesn’t need to be set in stone. You can and should make adjustments as you go, but it does help to start planning from the beginning.
Building a strong list of viable prospects is essential to outbound sales because, without it, you wouldn’t have anyone to sell to.
Conduct some preliminary research to decide which organizations you want to sell to, and then put together a list of specific contacts at each business. Include the person’s first and last name, phone number, email address, business name, industry, and job title.
The stronger your list, the higher your odds of success – so it’s important to make sure that your information is accurate and up-to-date.
For instance, PeaksLead helps businesses fuel growth by making it easy for them to identify and connect with their future customers. We offer high-quality B2B contact data that help you target the right leads. (And our built-in Lead Manager tool makes it easy to stay organized.)
If you want to come out on top, you need to aim high. In the world of outbound sales, this means making contact with leads who are as high up the food chain as possible.
When searching for contact information at a company you think would love your product or service, try to connect with someone who has actual buying power. Otherwise, it won’t matter how much they want to say yes, because they won’t have the authority to make the decision.
In a situation where you’re not sure who the decision-maker is, reach out to the highest-ranking team member whose contact information you can find. And if your leads have to refer down, that’s actually to your advantage – because when their boss tells them to speak to you, you can bet your prospect is going to pay close attention and be more open to what you have to say.
The better you understand your existing customer base, the better you can target new leads That’s why we recommend creating an ideal customer profile (ICP), as well as breaking down your audience into customer personas.
Your ICP should include everything from industry, size, and budget to customer pain points, goals, and long-term requirements. Defining your ideal customer gives you a clear sense of who you should be selling to, which allows you to focus prospecting and outreach on your most valuable lead sources.
The effort you put into qualification helps trim the fat by narrowing down your list of viable leads. You can find out a lot about a potential prospect by scoping out their website, blog, and social media profiles (for the business and the individual you’re targeting).
Whatever your research reveals, you can plug it into your lead scoring model (or use a pre-existing system like the BANT framework). Evaluating your leads by specific criteria based on your ICP ensures you don’t waste time chasing dead ends. Plus, your research will often uncover information that can be used for tailoring your pitch and talking points that help build rapport.
Now that you have a list of qualified prospects, you should take the extra step of segmenting them before conducting any outreach.
For instance, cold emailing gives you the power to reach even more potential customers with a single click. But the catch is that cold emailing is only effective when it’s highly relevant and personalized – which is something you can achieve with proper segmenting.
Break your list into buckets based on demographics and other relevant variables so that you can adapt your messaging to specific audience segments.
It’s never a good idea to lean too heavily on your call script. No matter how fool-proof and effective you think it is, you can’t predict exactly how every call will play out. Plus, if you sound overly rehearsed, you’ll turn off potential customers before they even hear your full pitch.
That said, having a loose outline is certainly beneficial. It guarantees you’ll hit each of your main points, keep your facts straight, and have all the answers for whatever questions your prospect comes up with.
Your ideal outbound sales script should include enough details to keep your call on track without forcing you to stick to a rigid structure. A list of bullet points is more practical than a prepared speech.
Although your prospect can’t read your body language outside of an in-person meeting, they can still sense your confidence (or lack thereof) in what you say and how you say it. If you don’t sound confident in yourself or what you’re selling, your prospect will have a hard time seeing the value in your pitch.
So, as silly as it sounds, your sales calls might go better if you smile while you’re on the phone. You should try a few different tricks to boost your confidence to see what works best for you – whether that’s a pre-meeting pep talk to pump up your energy or a minute of meditation to calm your nerves before dialing.
One of the best ways to make your prospects feel valued is to demonstrate respect for their busy schedules. That means not taking up too much of their time and recognizing that you should call back if they sound rushed.
The easiest way to avoid eating up too much of their day is to ask how much time they have to chat before diving into a pitch. On a discovery or follow-up call, make an effort to stick within the scheduled timeframe for the meeting or call.
Another way to show respect for your prospect? Don’t send too many follow-up emails in a row – instead, give them a reasonable chance to read and respond. Otherwise, the only message you’re sending is that you don’t realize or care that they have other things on their plate.
Outbound sales aren’t about forcing prospects to listen to a long-winded, generic sales pitch. It’s about opening up the opportunity to build potential customer relationships.
In order to pull this off, you’ll need to develop an understanding of each prospect’s needs so that you can earn their trust, tailor your offering, and deliver real value. Listening to what a lead has to say also gives you an opportunity to address any sales objections that might come up during the conversation or down the road.
Don’t overpromise, or you’ll always appear to underdeliver – and that’s not something you can recover from easily. Once you break a prospect’s trust, you’ll spend all your energy trying to mend the relationship rather than moving the deal forward.
It can be a fine line to walk. You want to excite a prospect without exaggerating or getting carried away. Focus on helping them understand the value of your product or service but stick to discussing features that already exist and benefits you know you can provide.
While you should always be looking for ways to increase your sales velocity, you may need to make an exception for prospects that express genuine interest but aren’t quite ready to commit.
If a prospect seems truly hesitant even after you’ve addressed their objections, it might be time to ease off the pressure. They may need a few days to mull over your offer, confer with other decision-makers, or double-check their budget.
Whatever the case, give them an opportunity to think things through by setting a follow-up meeting to continue the discussion. This also gives you the benefit of coming back fully prepared with a personalized sales pitch.
This is a big one. Even if you follow up once or twice, it may not be enough to close the deal. Statistically speaking, the only way to make outbound sales work for you is persistence.
That’s because the average sale takes at least five follow-ups to close – and most sales reps give up well before that. Remember that frequent follow-ups pay off.
The only way to improve your sales process is to measure it consistently. The easiest way to do this at scale? Using CRM to track and analyze your sales activities at every step.
By automatically tracking details like where your best leads come from and which email sequences result in sales most often, you can find ways to optimize your outbound sales pipeline and maximize your revenue.
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