There are many factors that will determine the success or failure of an outbound call effort. Most of these factors can be tipped in your favor with the right planning and preparedness. Approaching an outbound campaign requires a sound outbound call strategy. Avoid these mistakes to ensure high open and response rates from your target prospects:
Whether you are dealing with inbound calls or outbound ones, remain confident. Customers can identify the authenticity of the brand by observing the agent’s tone. Put forward the authenticity of your product with authority. When you have a product, sell it boldly. If you have any hesitation or fear of remarks the customer may make, it will weigh too heavy on your mind. This may deter you from creating the desired impact in the mind of potential customers. Being hesitant not only creates a poor impression of an agent, but also the brand they are representing. Use a script if necessary, but make sure not to sound weak or completely artificial.
One of the most common problems with telemarketers is that they do not sound natural. It may take time to learn about the product features and get used to the script, but speaking in a natural tone indicates you can answer the queries of the customers with ease. Often, telemarketers take up too much time to answer genuine questions. Experienced shoppers understand that you are either making up a story or reading from a script, which turns them off. Professionals offering outbound call center services always maintain a human tone and never sound robotic.
Telemarketers often put forward their own opinions before customers ask relevant questions. The problem with these agents is they listen less to the issues customers face and are more interested in selling the product. This creates the impression of a hard-sell policy, which does not leave a favorable impression with your customers. The ideal approach is listening to the customer’s opinion and then putting forward the benefits of your product. Present your product to the customer, listen to what they say, and then back up your intention with the product attributes.
Quality calls sell goods. You should eliminate all sorts of fillers from your calls. Verbal tics like “oh” and “ahh” decrease the quality of calls. Instead, you should use meaningful words that provide solid support to your logic. After your customer finishes off a sentence, you should think of what you can say that helps to create a favorable impression in their mind and come up with your opinion accordingly.
When you sell your products over the phone, you are bound to face objections. Customers will counter your ideas, and you need to explain your point without being irritated. Telemarketers often hesitate in putting forward their argument for fear of inviting the mockery of customers. However, selling a product involves convincing skills along with outbound calling techniques, so take time to explain how your brand stands apart from other companies.
You may ask what body position has to do with selling your products over the phone. The reason is that sitting up or standing during the conversation makes your voice clearer. You will sound more confident when you maintain the right position of the body. When you sit in an inclined position or speak with your head down, the vocal cord cannot open up freely. This, too, prevents the voice from being clearly heard.
When a customer speaks of a certain problem, you need to complement or validate the opinion to establish a bond. Even if their opinion differs from what you say, first you need to recognize it before coming up with your own explanation. However, make sure not to overuse this strategy, as it may become quite irritating.
As a marketer, it is necessary for you to assess your customer’s preferences. Ask questions about their expectations, problems, and other aspects that can help you to put your product forward in an effective way. Customers love to interact with an agent showing concern for their interests.
These outbound call tips will help you to refine your telemarketing approach and fetch more sales. Buyers are hard to convince, especially in a competitive market. Understand your customers, assess their needs, and then approach them with your marketing strategy.
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