A supervisor often supports team members in a range of roles, which means they need to understand lots of different jobs, and how to solve all the problems associated with each one.
A good supervisor also motivates. They make sure their team has the tools to do their job, and the confidence to do it brilliantly. Without a supervisor, things break down fast.
To help, we’ve broken down this important specialism into 9 essential skills that every great supervisor needs. Check if you already have them, identify the ones you need to work on – and learn how to use them.
As a supervisor, your team needs you to:
That means you need to be one step ahead of your staff. You must be ready with instructions and answers.
In other words, you must be proactive. Make sure you:
Ever heard someone say, “no two days are alike in this job”? You might have said it a few times yourself! As a supervisor, you’re constantly challenged by new problems and goals. That means you must be creative in solving them. To be a creative problem solver you must:
Two things make the modern workplace hectic: constant change, and the quest for higher performance. As a supervisor, you must be ready to grasp new ideas fast and juggle multiple problems at once. The skill of quick-thinking is essential. Great supervisors demonstrate it by:
At the heart of the supervisor’s role is the need for a conscientious expert – someone who can make sure the team’s work meets the high standards required. That person is you.
Great supervisors have comprehensive technical knowledge of each role they support. It takes a high-caliber individual – but nobody ever said being a supervisor was easy. Make sure you have:
Standards and technologies change over time. So, to remain an expert, you must never stop learning or refreshing your knowledge.
A great supervisor should:
This is perhaps the most important skill on our list. You can possess every other skill in spades – technical, mental, or strategic – but if you can’t connect with your team, you’re done for.
A supervisor’s job is ultimately to support the team. You need to give them what they need to excel at their job, whether that is a pep talk, advice, or a telling off. Everything you give them requires good communication. Great supervisors are, undoubtedly, great communicators too. Make sure you:
Things get heated in every workplace – when work pressures are high when personalities clash, or when colleagues disagree on the right way forward. In these situations, the staff you supervise may lose their tempers and resort to arguments and name-calling, and it’s up to you to sort this out.
A great supervisor sets the right example by having self-control. When things get heated, you bring the focus back to work by keeping a level head. Check your self-control by making sure you:
As we said earlier, being a supervisor is a support role. It’s not just about telling people what to do, or what they did wrong. You also need to help your staff to solve problems and become better at their job.
That means being a good listener. Make sure you:
Finally, good supervisors always reward their supervisees fairly. When something goes wrong, you need to make sure the person responsible knows how to improve next time. But as their supervisor, you must also take responsibility. And when you achieve success, a fair supervisor shares the credit with the team. You’ll quickly lose their respect otherwise.
A fair supervisor:
Being a great supervisor requires more intelligence and guile than most people realize.
As we’ve seen, your skills make everyone else better at their jobs. Without a great supervisor, morale and performance suffer.
But with a supervisor who is pro-active, communicative, supportive, and fair? That’s when a team can really succeed. If you learn the nine skills described above, you’ll be well on your way to greatness.
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